This paper offers precise, actionable suggestions and guidance on how to improve the success rates of IT projects.
Abstract: The current success rate of IT projects, from a business perspective, is an abysmal 25%. This paper contains the collected wisdom of over seventy senior IT executives and CIO's regarding the most effective ways to avoid pitfalls and ensure that your project succeeds.
This paper provides clear, actionable advice for choosing an enterprise software solution - from writing an effective RFP to researching vendors and obtaining a meaningful demo.
Abstract: The choice of enterprise software can make or break project success. Most providers will assure you that their product can be customized to do whatever you need. But how can you be sure that the product you select will really meet your particular needs and stay within budget? By following the quantitative selection process described in this paper, you can be confident in choosing the right software solution for your specific requirements, at the right price.
This paper offers seven principles for making a support operation more efficient and increasing customer satisfaction.
Abstract: Why is Support so often perceived as broken? The answer is that effectively managing a Support organization for even a simple product is difficult, and managing support for a complex product or service is as tough as it gets. This paper discusses the challenges involved in managing a sophisticated support organization and the key strategies for dealing with those challenges.
This paper discusses the greatest threats to CIO success and the main reason why many CIOs find themselves under fire. It describes the most effective techniques they can employ in order to overcome these challenges and help their companies thrive in a competitive and rapidly changing environment.